Train.Coach Terms of Service

Last updated: 22 July 2025

Welcome to Train.Coach, a platform operated by OSO Dynamics LLC ("we", "us", or "our"). These Terms of Service (“Terms”) govern your use of our website, applications, content, services, and features (collectively, the "Platform"). By accessing or using Train.Coach, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, do not use the Platform.

1. Eligibility and Age Requirements

  • You must be at least 13 years old to use Train.Coach.
  • If you are under the age of 18 (or the age of majority in your jurisdiction), you must have permission from a parent or legal guardian.
  • We comply with the Children’s Online Privacy Protection Act (COPPA). For more information, please refer to our COPPA Policy (linked separately).

2. Account Registration

  • You must create an account to access certain features of the Platform.
  • You agree to provide accurate and complete information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your account.

3. User Types

There are two primary types of users on Train.Coach:

a. Athletes & Users

  • May access free or paid content, including training videos, drills, and modules.
  • May build playlists, follow creators, and leave ratings/comments.
  • Must not redistribute, reproduce, or publicly share paid content without permission.

b. Coaches & Creators

  • May apply to be a Creator and, upon approval, upload content such as videos, descriptions, and lesson plans.
  • Can monetize content via subscriptions, one-time purchases, or tipping (subject to Stripe Connect terms).
  • Must comply with content guidelines (see Section 6).

4. Purchases, Payments & Refunds

  • All transactions are processed via Stripe Connect. You must comply with their terms of service.
  • By purchasing content, you receive a limited, non-transferable license to view and use that content for personal, non-commercial purposes.
  • Refunds are at our sole discretion. We do not guarantee refunds for digital content unless required by law.

5. Creator Revenue & Taxes

  • Creator payouts are processed via Stripe Connect.
  • Creators are solely responsible for reporting and paying any applicable taxes.
  • We may withhold payouts or suspend accounts for suspected fraud, chargebacks, or violations of these Terms.

6. Content Policy

All users—especially creators—must adhere to the following content guidelines:

Prohibited Content includes:

  • Adult or sexually explicit material
  • Hate speech or discriminatory content
  • Violence, threats, or abuse
  • Copyright-infringing or stolen content
  • Medical or fitness advice that could cause harm
  • Misleading, fraudulent, or deceptive content

We reserve the right to remove or moderate any content that violates these guidelines or our community standards.

7. User Conduct

You agree not to:

  • Use the Platform for illegal purposes
  • Interfere with platform security or functionality
  • Attempt unauthorized access to accounts or systems
  • Harass, stalk, or threaten others on or off the platform
  • Spam, manipulate ratings, or artificially inflate views or metrics

8. Intellectual Property

  • The Platform and its original content (excluding User Content) are owned by OSO Dynamics LLC and are protected by intellectual property laws.
  • Creators retain ownership of their uploaded content but grant Train.Coach a worldwide, royalty-free license to host, display, and distribute it within the Platform.

9. Termination and Suspension

  • We may suspend or terminate access for any user who violates these Terms.
  • Upon termination, all rights granted to you under these Terms will immediately cease.
  • Refunds will not be issued in the event of a termination due to a breach of Terms.

10. Disclaimer of Warranties

Train.Coach is provided “as is” without warranties of any kind. We do not guarantee:

  • The accuracy or usefulness of any training content
  • Continuous, uninterrupted access
  • That the Platform is free of viruses or errors

11. Limitation of Liability

To the maximum extent permitted by law, Train.Coach and OSO Dynamics LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use or inability to use the Platform
  • Content posted by creators or other users
  • Any unauthorized access to your account or data

12. Indemnification

You agree to indemnify and hold harmless OSO Dynamics LLC, its affiliates, employees, and licensors from any claim or demand related to:

  • Your use of the Platform
  • Your content or conduct
  • Your violation of these Terms

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes your acceptance of the new Terms. The latest version will always be available at train.coach/terms.

14. Privacy

Your use of Train.Coach is also governed by our Privacy Policy, which describes how we collect, use, and store your information.

15. Governing Law

These Terms are governed by the laws of the United States without regard to its conflict of law principles.

16. Contact Us

If you have questions or concerns about these Terms, contact us at:

📧 support@train.coach